Decline rate
The decline rates are divided into two categories:
- Fraugster decline rate refers to the transactions declined by Fraugster,
i.e. either by the Fraugster Engine (for Chargeback Protection and Fraud
Decisions as a Service users) or by the rules (for Fraud Management SaaS
users). Transactions contributing to this KPI received
decision = 0in the Fraugster API response. Read more in API reponse. - Issuer decline rate refers to transactions declined by the issuer or a
different fraud detections solution following Fraugster’s decision (status =
).
Fraugster decline rate (value)
The Fraugster decline rate (value) is calculated by dividing the total value of
transactions with the decision declined by the total value of incoming
transactions.
Example:
The total value of incoming transactions = 120,000 EUR
The total value of transactions with the decision
declined= 3,620 EURFraugster decline rate (value): (3,620 / 120,000) * 100% = 3.02%
Fraugster decline rate (count)
The Fraugster decline rate (count) is calculated by dividing the total number of
transactions with the decision declined by the total number of incoming
transactions.
Example:
The total number of incoming transactions = 360,000
The total number of transactions with decision
declined= 4,700Fraugster decline rate (count): (4,700 / 360,000) * 100% = 1.3%
Issuer decline rate (value)
The issuer decline rate (value) is calculated by dividing the total value of
transactions with the status declined by the total value of incoming
transactions.
Example:
The total value of incoming transactions = 120,000 EUR
The total value of transactions with status declined = 5,200 EUR
Issuer decline rate (value): (5,200 / 120,000) * 100% = 4.33%
Issuer decline rate (count)
The Issuer decline rate (count) is calculated by dividing the total number of
transactions with the status declined by the total number of incoming
transactions.
Example:
The total number of incoming transactions = 260,000
The total number of transactions with decision declined = 4,800
Issuer decline rate (count): (4,800 / 260,000) * 100% = 1.85%
Total declined
Total declined represents the number or value of declined transactions after both Fraugster and the issuer have had a chance to decline transactions.